Terms of service

Effective Date: October 4, 2026

1. Introduction

Welcome to LuxeHomeHQ. This website is operated by LuxeHomeHQ LLC, doing business as LuxeHomeHQ ("Company," "we," "our," or "us").

These Terms of Service ("Terms") govern your access to and use of our website located at luxhomehq.com (the "Website") and any related services made available through the Website (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

2. Eligibility

By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

3. Accounts and Registration

3.1 Account Creation

Certain features of the Website may allow or require you to create an account. If you create an account, you agree to:

  • Provide true, accurate, current, and complete information.

  • Maintain and promptly update your account information so that it remains accurate and current.

3.2 Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account login credentials.

  • All activity that occurs under your account.

  • Notifying us promptly if you believe your account has been accessed or used without authorization.

We are not responsible for losses resulting from your failure to maintain the security of your account credentials.

4. Orders and Payment

4.1 Product Availability

All products displayed on the Website are subject to availability.

We reserve the right to limit quantities, discontinue products, or refuse orders where permitted by applicable law.

4.2 Product Information and Pricing

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and pricing are accurate.

However, errors may occasionally occur. We reserve the right to correct errors, update information, or cancel an order if information displayed on the Website was materially incorrect, including an incorrect price or product availability.

Prices may change without notice. Any applicable taxes and shipping charges will be displayed at checkout.

4.3 Payment Terms

We accept payment methods made available at checkout, which may include:

  • Visa

  • Mastercard

  • PayPal

  • Apple Pay

  • Google Pay

  • Other payment methods made available through our payment providers

Payments are processed through third-party payment processors and payment services integrated with our e-commerce platform.

You agree to provide accurate, current, and complete billing and payment information.

4.4 Order Acceptance

Submitting an order does not necessarily guarantee acceptance of the order.

We reserve the right to refuse or cancel an order where permitted by law, including in circumstances involving:

  • Product availability issues

  • Errors in product descriptions or pricing

  • Incorrect inventory information

  • Suspected fraudulent or unauthorized transactions

  • Incorrect customer or billing information

  • Other circumstances that prevent us from properly fulfilling the order

If an order is canceled after payment has been received, any applicable refund will be issued to the original payment method.

5. Shipping and Delivery

5.1 Shipping Policy

Please refer to our Shipping Policy for information regarding shipping destinations, delivery estimates, shipping costs, order processing, and delivery procedures.

Our general shipping information may be updated from time to time, and product-specific shipping information displayed on a product page may apply where applicable.

5.2 Risk of Loss

Risk of loss and title for products generally pass to the customer upon delivery of the order to the applicable shipping carrier, except where otherwise required by applicable law.

6. Returns and Refunds

Please refer to our Return and Refund Policy for information regarding eligible returns, exchanges, damaged or defective products, return shipping costs, restocking fees, cancellations, and refunds.

The Return and Refund Policy forms part of these Terms.

7. Intellectual Property Rights

7.1 Ownership

All content available through the Website, including text, product descriptions, graphics, logos, images, designs, videos, software, and other materials, is owned by or licensed to LuxeHomeHQ LLC or its respective content suppliers and is protected by applicable intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for personal, lawful, non-commercial purposes.

This license does not transfer ownership of any Website content or intellectual property to you.

7.3 Restrictions

You agree not to:

  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or Services without our prior written permission.

  • Modify, distribute, publicly display, or create derivative works from our content without authorization.

  • Use our trademarks, logos, or branding without our prior written permission.

  • Use meta tags, hidden text, or other methods that improperly reference our name or trademarks without our express written consent.

8. User Content

8.1 Submissions

If you submit reviews, comments, photographs, feedback, or other content to the Website ("User Content"), you grant LuxeHomeHQ LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, display, distribute, and modify that User Content for purposes related to operating, promoting, and improving our business and Services.

You represent that you have the necessary rights to submit the User Content and that your submission does not violate the rights of another person or entity.

8.2 Prohibited Content

You agree not to submit User Content that:

  • Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another person's privacy.

  • Infringes intellectual property, privacy, publicity, or other rights of another person or entity.

  • Contains malicious software, viruses, or other harmful code.

  • Contains fraudulent or misleading information.

We reserve the right to remove User Content that violates these Terms or applicable law.

9. Prohibited Activities

You agree not to use the Website or Services to:

  • Violate any applicable local, state, federal, or international law or regulation.

  • Interfere with or disrupt the Website, Services, servers, or networks connected to them.

  • Attempt to gain unauthorized access to the Website, other accounts, computer systems, or networks.

  • Use automated systems, bots, scraping tools, or similar technologies to access or collect Website content without our authorization.

  • Introduce viruses, malware, or other harmful code.

  • Engage in fraudulent or deceptive activity.

  • Attempt to interfere with the security or functionality of the Website.

10. Disclaimers and Warranties

10.1 "AS IS" Basis

To the maximum extent permitted by applicable law, the Website and Services are provided on an "AS IS" and "AS AVAILABLE" basis.

10.2 No Warranty

To the extent permitted by applicable law, we do not guarantee that:

  • The Website or Services will always be available or uninterrupted.

  • The Website will be free from errors or defects.

  • Information available through the Website will always be complete, accurate, or current.

  • The Website will be completely secure or free from harmful components.

Nothing in these Terms is intended to exclude or limit any warranty or consumer right that cannot legally be excluded or limited under applicable law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, LuxeHomeHQ LLC and its owners, officers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to:

  • Your use of or inability to use the Website or Services.

  • Your use of products purchased through the Website, except to the extent liability cannot legally be excluded.

  • Unauthorized access to or use of our systems or information.

  • Any interruption or cessation of transmission to or from the Website.

  • Events outside our reasonable control.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

12. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless LuxeHomeHQ LLC, its affiliates, owners, officers, employees, contractors, and service providers from claims, liabilities, damages, losses, costs, and expenses arising from:

  • Your use of or access to the Website or Services.

  • Your violation of these Terms.

  • Your violation of applicable law.

  • Your violation of the rights of another person or entity.

13. Termination

We may suspend or terminate your access to certain Services or account features if you violate these Terms or engage in activity that may harm our Website, business, customers, or other users.

Termination will not affect provisions of these Terms that are intended to survive termination, including provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, and applicable law.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable to LuxeHomeHQ LLC and its operations in the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise.

15. Dispute Resolution

Informal Resolution

If a dispute arises between you and LuxeHomeHQ LLC, both parties agree to first attempt to resolve the matter informally.

Customers may contact our customer service team using the contact information provided in Section 18 and provide details regarding the dispute so that we can attempt to resolve the issue.

Mediation and Arbitration

To the extent permitted by applicable law, if a dispute cannot be resolved informally, the parties may agree to resolve the dispute through mediation or binding arbitration in accordance with applicable arbitration rules.

Any arbitration will take place in a location reasonably convenient for the customer, unless otherwise required or permitted by applicable law or agreed to by both parties.

Exceptions

Nothing in these Terms prevents either party from:

  • Bringing an eligible claim in small claims court.

  • Seeking temporary or injunctive relief where permitted by law.

  • Exercising any other rights that cannot legally be waived or restricted.

Class Action Rights

Any limitation on class or representative proceedings will apply only to the extent permitted by applicable law.

16. Changes to These Terms

We reserve the right to modify or replace these Terms at any time.

When changes are made, we will update the Effective Date at the beginning of these Terms and post the revised version on the Website.

Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms to the extent permitted by applicable law.

17. Miscellaneous

17.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17.2 Entire Agreement

These Terms, together with our other applicable policies posted on the Website, constitute the agreement between you and LuxeHomeHQ LLC regarding your use of the Services and supersede prior agreements concerning the same subject matter.

17.3 Waiver

Our failure to enforce any provision or right under these Terms does not constitute a waiver of that provision or right.

18. Contact Information

If you have any questions about these Terms, please contact us:

LuxeHomeHQ LLC

Address: 304 E Pine St, Unit #5299, Lakeland, FL 33801, United States
Email: info@luxhomehq.com
Phone: (888) 979-4790

Service Hours: Monday to Friday, 9:00 AM to 4:30 PM EST