Refund policy

Effective Date: October 4, 2026

1. Overview

At LuxeHomeHQ, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through luxhomehq.com.

Summary

  • Region: United States

  • Return window: 30 days from delivery. Damage or delivery-related issues must be reported within 48 hours of delivery.

  • Return eligibility: Returns are accepted for eligible defective and non-defective products that meet the conditions of this policy.

  • Return shipping: Customers are responsible for return shipping costs on change-of-mind or non-defective returns. LuxeHomeHQ covers return shipping for items that arrive defective, damaged, or incorrect.

  • Restocking fee: A 25% restocking fee applies to approved non-defective returns. This fee is waived for defective, damaged, or incorrect items.

2. Contact Information

To request a return or report a damaged, defective, or incorrect item, please contact our customer service team:

  • Email: info@luxhomehq.com

  • Phone: (888) 979-4790

  • Address: LuxeHomeHQ LLC, 304 E Pine St, Unit #5299, Lakeland, FL 33801, United States

  • Hours: Monday to Friday, 9:00 AM to 4:30 PM EST

3. Eligibility for Returns

Returns may be accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect

  • The customer wishes to return an eligible new item within the applicable return window

  • Damage or an issue with the order is reported within 48 hours of delivery

  • The product is returned within 30 days of delivery

  • The item is unused and includes its original packaging, accessories, and applicable components

Items must generally be returned in new and resalable condition. Used or installed products may not be eligible for return unless they are defective upon arrival.

Certain products may have additional return requirements or may not be eligible for return. These restrictions will apply where stated on the applicable product page or in this policy.

4. Reporting Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Photos clearly showing the damage, defect, or incorrect item

  • A brief description of the issue

We will review the information provided and, if the return is approved, provide instructions for returning the item.

For approved defective, damaged, or incorrect items, LuxeHomeHQ will cover the applicable return shipping cost.

5. Return Shipping and Fees

For change-of-mind or non-defective returns, the customer is responsible for return shipping costs.

For items that arrive defective, damaged, or incorrect, LuxeHomeHQ will cover the applicable return shipping cost.

Approved returns must be shipped within 7 days of receiving return instructions, unless otherwise agreed upon by our customer service team.

Restocking Fee

Approved non-defective returns are subject to a 25% restocking fee based on the product price. This fee will be deducted from the refund amount.

The restocking fee does not apply to:

  • Defective items

  • Damaged items

  • Incorrect items

  • Approved exchanges for the same item

Please contact us before returning any defective, damaged, or incorrect item so that we can provide the appropriate return instructions.

6. Refunds and Replacements

Once we receive and inspect an approved return:

  • We will determine whether the item qualifies for a refund or replacement.

  • Eligible refunds will be issued to the original payment method within 14 days after the returned item is received and inspected.

  • If available and appropriate, customers may request a replacement instead of a refund.

The time it takes for a refund to appear in your account may vary depending on your bank or payment provider.

7. Exchanges

We may accept exchanges for eligible defective and non-defective products, provided the product meets the applicable return conditions.

For approved exchanges, the replacement item will be shipped after the returned item has been received and approved.

Exchanges may be subject to product availability.

8. Non-Returnable Items

Returns may not be accepted for:

  • Items for which damage or an issue was not reported within 48 hours of delivery

  • Items damaged due to misuse, improper installation, neglect, or handling

  • Personalized or custom-made products

  • Perishable goods

  • Intimate or sanitary products, including underwear, swimwear, or personal care items, unless otherwise permitted and unused/sealed

  • Gift cards

  • Downloadable digital products

Additional product-specific exclusions may apply and will be communicated on the applicable product page where relevant.

9. Cancellations

  • Orders may be canceled before shipment for a full refund.

  • Once an order has shipped, it cannot be canceled. Customers must follow the return process outlined in this policy if they wish to return an eligible item.

If you need to cancel an order, please contact us as soon as possible at info@luxhomehq.com or (888) 979-4790.

10. Legal Rights

This Return and Refund Policy does not limit or affect any rights you may have under applicable U.S. consumer protection laws.

11. Changes to This Policy

LuxeHomeHQ LLC may update this Return and Refund Policy from time to time to reflect changes to our business practices, products, or applicable requirements.

Any changes will take effect when the updated policy is posted on this page.

By purchasing from LuxeHomeHQ, you acknowledge and agree to the terms of this Return and Refund Policy.

LuxeHomeHQ LLC
Email: info@luxhomehq.com
Phone: (888) 979-4790
Address: 304 E Pine St, Unit #5299, Lakeland, FL 33801, United States