Shipping policy

Effective Date: October 4, 2026

1. Introduction

At LuxeHomeHQ, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on luxhomehq.com.

  • Service name: Standard Shipping

  • Price: Free USA shipping on most orders. Any product with a shipping exception will clearly state this on the product page and at checkout.

  • Handling time: 1 to 3 business days

  • Transit time: 5 to 8 business days

  • Total delivery time: 6 to 11 business days

  • Destination: United States

  • Coverage: All products unless a product page states otherwise

  • Order cut-off time: 5:00 PM EST. Orders placed before 5:00 PM EST will be processed the same business day. Orders placed after 5:00 PM EST will be processed the next business day.

2. Shipping Destinations

United States

  • We currently ship within the Continental U.S. (the 48 contiguous states and Washington, D.C.).

  • We do not currently ship to Alaska, Hawaii, or U.S. territories.

  • We do not ship to P.O. boxes that cannot accept carrier delivery.

Future Expansion

We may expand our shipping coverage to additional regions in the future. If our shipping destinations change, this policy will be updated accordingly.

3. Shipping Costs

  • Standard Shipping: Free USA shipping on most orders.

  • If a product has a shipping charge or exception, the applicable shipping information will be clearly displayed on the product page and at checkout.

  • Sales tax, where applicable, is calculated and displayed at checkout.

4. Order Handling and Delivery Time

The estimated total delivery time is 6 to 11 business days from the time your order is placed. This includes:

  • 1 to 3 business days for order handling and processing

  • 5 to 8 business days for carrier transit

Business days are Monday through Friday, excluding holidays.

If a specific product requires additional processing or delivery time, the product page will provide the applicable information. Product-specific shipping information will take precedence over the general delivery estimates stated in this policy.

5. Shipping Methods and Carriers

Orders are shipped using trusted national carriers. Depending on the destination, product, package size, and shipping requirements, we may use carriers such as USPS, UPS, FedEx, or similar services.

Shipment Tracking

Where tracking is available, you will receive tracking information by email once your order has shipped.

Insurance

Shipments may be insured against loss or damage depending on the carrier and shipping service used. If your order arrives damaged or is lost in transit, please contact us so we can assist with resolving the issue.

6. Order Tracking

Once your order has shipped, you will receive an email containing available tracking information and a link to follow your shipment.

Please allow some time for tracking information to become active after the shipment is picked up by the carrier.

7. Delivery Issues

Delayed or Lost Packages

If your order has not arrived within the estimated 6 to 11 business day delivery window, please contact us at info@luxhomehq.com or (888) 979-4790 so we can assist you.

Marked Delivered but Not Received

If your tracking information shows that your package was delivered but you cannot locate it:

  • Confirm that the shipping address provided at checkout was correct.

  • Check with neighbors, household members, or building management.

  • Check around your property for the package.

  • Contact us so we can assist with the next steps.

Damaged Packages

If your order arrives damaged:

  • Photograph the shipping packaging and the damaged item.

  • Contact us within 48 hours of delivery at info@luxhomehq.com.

  • Include your order number and photographs of the damage.

We will review the issue and determine the appropriate resolution, which may include a replacement or refund.

8. Missing Items

If an item is missing from your shipment, please contact us within 7 days of delivery. Include your order number and details about the missing item so we can investigate and assist with a replacement or refund, as appropriate.

9. Returns and Refunds

We accept returns within 30 days of delivery for most eligible items. Items must generally be unused, undamaged, and returned in their original packaging. Certain products may have different return requirements or may not be eligible for return.

Please refer to our full Return Policy for additional information.

  • Return shipping: The customer is responsible for return shipping costs for change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect, where applicable.

  • Refund timing: Eligible refunds are processed within 14 days after we receive and inspect the returned item, using the original payment method.

10. Address Accuracy

Please carefully review your shipping information before completing your order. LuxeHomeHQ is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect or undeliverable address, we will contact you regarding available options for reshipment. Additional shipping charges may apply.

11. Contact

LuxeHomeHQ LLC

  • Email: info@luxhomehq.com

  • Phone: (888) 979-4790

  • Address: 304 E Pine St, Unit #5299, Lakeland, FL 33801, United States

  • Service hours: Monday to Friday, 9:00 AM to 4:30 PM EST

12. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, services, or business operations. Any changes will become effective when the updated policy is posted on this page.

Thank you for shopping with LuxeHomeHQ.