Privacy policy

Effective Date: October 4, 2026

1. Introduction

This website is operated by LuxeHomeHQ LLC, doing business as LuxeHomeHQ ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website.

This Privacy Policy applies to our website, luxhomehq.com, and any related pages, features, and services available through the website (collectively, our "Service").

By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

2. Definitions and Key Terms

  • Cookie: A small data file stored on your device by your web browser. Cookies help us operate the website, remember preferences, maintain your shopping cart, and understand how visitors use our website.

  • Company: When this policy refers to the "Company," "we," "us," or "our," it means LuxeHomeHQ LLC, doing business as LuxeHomeHQ.

  • Country: The United States.

  • Customer: Any individual or entity that purchases products from LuxeHomeHQ or otherwise interacts with our Service.

  • Device: Any internet-connected device, including a phone, tablet, computer, or other device used to access our Service.

  • IP Address: An Internet Protocol address assigned to a device connected to the Internet.

  • Personal Data: Information that identifies, relates to, describes, or could reasonably be associated with an identifiable individual.

  • Service: The LuxeHomeHQ website and related services provided through it.

  • Third-Party Service Provider: A company or individual that processes information on our behalf to help us operate our website, process payments, fulfill orders, provide customer support, prevent fraud, or perform other business functions.

  • Website: The LuxeHomeHQ website, accessible at luxhomehq.com.

  • You: Any individual who visits, accesses, or uses our Service or purchases products from us.

3. Information We Collect

We may collect information from you when you:

  • Visit or browse our website

  • Create an account, where available

  • Place an order

  • Subscribe to marketing communications

  • Contact customer service

  • Submit a form or inquiry

  • Participate in a survey, promotion, or other website feature

  • Interact with our website through cookies or similar technologies

Personal Information We May Collect

Depending on how you interact with our Service, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Order and transaction information

  • Products purchased or viewed

  • Customer service communications

  • Account information, where applicable

  • Device and browser information

  • IP address

  • Website usage and interaction information

We do not intentionally collect more personal information than is reasonably necessary to provide and improve our services.

4. How We Use the Information We Collect

We may use the information we collect for the following purposes:

To Process and Fulfill Orders

We use your information to process payments, confirm orders, arrange shipping and delivery, provide order updates, and provide customer support.

To Provide Customer Service

We may use your contact information and order information to respond to questions, requests, returns, refunds, warranty matters, and other customer service inquiries.

To Improve Our Website

We use information about how visitors interact with our website to understand how our Service is being used and to improve its functionality, content, products, and overall customer experience.

To Personalize Your Experience

We may use information such as your preferences, browsing activity, and purchase history to provide a more relevant shopping experience.

To Communicate With You

We may send transactional communications relating to your orders, account, inquiries, or other interactions with us.

Where permitted by applicable law, we may also send promotional or marketing communications. You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in those communications.

To Prevent Fraud and Protect Our Business

We may use information to detect, investigate, and prevent fraudulent transactions, unauthorized activity, abuse of our Service, and other security issues.

To Comply With Legal Obligations

We may process personal information when necessary to comply with applicable laws, regulations, legal processes, or lawful requests from government authorities.

5. Information From Third Parties

We may receive information from third parties that help us operate our business and provide our services.

For example, third-party service providers may provide information related to payment processing, fraud prevention, shipping, website analytics, advertising, or other business services.

We may also receive information when you interact with third-party services that are integrated with or connected to our website.

These third parties may have their own privacy policies governing how they collect and use information.

6. Sharing Your Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

Service Providers

We may share information with companies that assist us with:

  • Website hosting and operation

  • Payment processing

  • Order fulfillment and shipping

  • Customer service

  • Fraud prevention and security

  • Website analytics

  • Marketing and advertising

  • Email communications

  • Information technology services

These providers are permitted to use information only as necessary to provide services to us or as otherwise permitted by law.

Business Transfers

If LuxeHomeHQ LLC is involved in a merger, acquisition, restructuring, financing, sale of assets, or other business transaction, personal information may be transferred as part of that transaction.

Legal Requirements

We may disclose personal information when we believe disclosure is reasonably necessary to:

  • Comply with applicable law

  • Respond to lawful requests or legal processes

  • Protect our rights, property, or safety

  • Protect the rights, property, or safety of our customers or others

  • Detect, investigate, or prevent fraud or other unlawful activity

We do not sell your personal information for monetary consideration.

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website and improve your experience.

Cookies may be used to:

  • Keep items in your shopping cart

  • Remember preferences

  • Maintain website functionality

  • Understand how visitors use our website

  • Measure website performance

  • Support marketing and advertising activities

  • Help prevent fraud and protect the security of our Service

Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, or other services.

Managing Cookies

Most web browsers allow you to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website, including features related to shopping carts, checkout, or account functionality.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Payment information is processed through payment service providers using security measures designed to protect transaction information.

However, no method of transmission over the Internet or electronic storage is completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include:

  • Access: The right to request access to personal information we maintain about you.

  • Correction: The right to request correction of inaccurate or incomplete information.

  • Deletion: The right to request deletion of personal information, subject to applicable legal exceptions.

  • Restriction: The right to request that certain processing of your personal information be restricted.

  • Objection: The right to object to certain uses or processing of your personal information.

  • Data Portability: The right to request a copy of certain personal information in a portable format.

To exercise an applicable privacy right, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests to help protect your personal information.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18.

We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete that information.

12. International Data Transfers

Our service providers or business partners may process or store information on servers located outside your state or country.

As a result, your information may be transferred to and processed in locations that may have different data protection laws than those in your jurisdiction.

We take reasonable steps to ensure that personal information is handled in accordance with applicable laws and this Privacy Policy.

13. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by LuxeHomeHQ LLC.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements, or services.

When we make changes, we will update the Effective Date at the beginning of this policy and post the updated version on our website.

Your continued use of the Service after an updated Privacy Policy is posted constitutes your acknowledgment of the updated policy to the extent permitted by applicable law.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

LuxeHomeHQ LLC

Email: info@luxhomehq.com
Phone: (888) 979-4790
Address: 304 E Pine St, Unit #5299, Lakeland, FL 33801, United States

Service Hours: Monday to Friday, 9:00 AM to 4:30 PM EST